To terminate your service you may come by the Charles H. Harris Financial Center or fax a statement to 434-797-8875. Please include the requested date for termination, a telephone contact number, account number, location, and your new mailing address.
Service Name Transfers
Should a spouse or other family member of the account holder wish to terminate services and put them in his or her name, and the account holder is not available due to extenuating circumstances; affidavits, legal certificates, or other authoritative documentation must be presented to Customer Service before the request will be honored.
In all cases, the account must have a zero balance before the name transfer will be approved and processed. Based on the payment history on the account, and/or the payment history of the person transferring service, a deposit may be required before the transfer is completed.